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Job Requirements:
· High School Diploma or equivalent, 3 years bank experience or equivalent cash handling and supervisor experience, customer service experience.
· Good interpersonal communication and supervisory skills by demonstrating a helpful and friendly attitude
· Must have exceptional customer service, sales, leadership, mentoring, and management skills
· Good organizational and time management skills
· Ability to perform all teller functions
· Understanding of bank and competitor's products and services
· Computer skills; ability to operate standard office equipment, such as adding machines, coin counters, mail machine, teller system, teller scanner etc.
Specific Job Functions:
· Supervises tellers and all in branch deposit functions. Performs normal teller duties on a daily basis
· Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies. Issues written and oral instructions on teller operations as necessary
· Assists tellers in locating cash discrepancies; manages unusual window transactions and answers difficult customer questions
· Can perform or assist balancing and maintaining vault functions
· inspects negotiable instruments for necessary Reg CC holds and fraud suspicion
· Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing
· Conducts performance evaluations for tellers and give recommendation for improvement
· Assigns tasks and explains the Bank's policies and procedures to the teller team.
· Assists in problem resolution for tellers and customers
· Open New Accounts
· Represents the Bank through good customer relations and promotes community involvement from all branch personnel. Calls on and corresponds with members of the local community to maintain existing and cultivate new relationships for the organization
Full Time
$33k-40k (estimate)
05/04/2024
05/17/2024
dbdiamond.com
Wilmette, IL
50 - 100
The following is the career advancement route for Head Teller positions, which can be used as a reference in future career path planning. As a Head Teller, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Head Teller. You can explore the career advancement for a Head Teller below and select your interested title to get hiring information.